We’re thrilled to share the news of our purchase of the Fuse Building, 723 the Parkway, but realize you might have some questions about what this means for you. Rest assured, you won’t see much change in your day-to-day interactions with the Freeform team, except the location they’ll be working from! We wanted to answer a few questions that might come up, but please feel free to reach out to us directly if there’s something you’re curious about that we haven’t covered below.
Q: Will I still get to work with the same people?
A: Absolutely! We have worked hard to build a great team in the Tri-Cities – they’ll be making the move to the new building in early March. They’ll continue serving you with the same high level of service, just from a new home base.
Q: What is happening to the old building?
A: The old building is owned by the Brutzman’s family, who has been gracious enough to allow us to rent from them for the past few years, and generous enough to give us plenty of heads up that they were selling the building so we could spend time finding the right place for our team.
Q: When are you moving?
A: Our team is preparing to move into the new building over the next few weeks. We hope to be fully up and running in the Fuse Building by Monday, March 9, but we may need our team to work remotely for a few days over the transition. They will still be available by phone and email to meet your needs while working remotely.
Q: Can I still schedule chair fittings?
A: We’re excited to welcome you into our new space for chair fittings and meetings! We will be unable to host customers in either of our locations for meetings and chair fittings from February 10 – March 8. We will work with individual customers to ensure that your needs are met throughout this transition, and we hope to have our space set up to welcome customers by March 9. We appreciate your patience and flexibility throughout this transition.
Q: Will there be parking available at the Fuse Building?
A: While we won’t have a dedicated parking lot, there is ample free street parking throughout the Parkway, including directly in front of our new building. On the off-chance that you can’t find a spot (we all know the Friday Farmer’s Market is a hit!), there is overflow parking available off Knight Street and the Jadwin Street curve.
Q: What will be the operating hours at the new building?
A: Our team will continue to operate by appointment only from 8 a.m. – 4 p.m. You can make an appointment by reaching out to your Account Manager or Account Coordinator, and they’ll be happy to schedule a time with you.
Q: How do I access your office in the new building?
A: When arriving for your appointment, you can find us on the second floor of the Fuse Building. If you need an accessible meeting space, please let us know and we’ll meet you on the first floor.